bit88 Privacy Policy: How We Handle Your Information
bit88 collects and uses your personal information only to operate your account, process payments through bKash, Rocket and Bank Transfer, and keep your session secure across mobile and desktop. This policy explains what we collect, why we collect it, and the choices available to you — with access depending on your local law and eligible regions.
Account data protection
bKash & Rocket payment privacy
Device session security
Your right to review records
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose, whether that is bKash, Rocket or Bank Transfer. We also collect technical data generated during your session: device type, browser, IP address and pages visited. This data is used to verify your identity, process deposits and withdrawals through your chosen local payment route, and maintain continuity when you move between your phone and desktop mid-session. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Rocket is limited to what those services require to complete a transaction. We retain account records for as long as your account remains active and for a period after closure as required by applicable regulations. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions where access is permitted. If you access the platform from a jurisdiction where online account services are restricted, this policy still governs the data we hold about you.
bKash Transactions
Payment data passed to bKash covers only the transaction amount and your registered mobile number. We do not store your bKash PIN or full wallet credentials on our servers.
Rocket Payments
For Rocket deposits and withdrawals, we share the minimum details needed to complete the transfer. Your Rocket account number is held in encrypted form within your account wallet.
Bank Transfer Records
Bank Transfer details — account name and number — are stored securely and used only to process the specific transaction you initiate from your account page.
Device Continuity
Session tokens allow your account to remain authenticated when you switch from mobile to desktop. These tokens expire automatically and can be cleared from your account security settings.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies
This policy covers the data we collect and process directly through the bit88 platform. It does not extend to third-party services you reach through links on our site, nor to the independent privacy practices of payment providers. Understanding the boundary helps you know where to direct questions about your data.
Account Access
All data collected when you register, log in or update your account details falls within this policy. This includes your email address, contact number and account preferences.
Transactions
Deposit and withdrawal records processed through bKash, Rocket or Bank Transfer are covered here. The payment provider's own privacy terms govern how they handle data on their side.
Site Content
Browsing behaviour on our platform — pages visited, game categories opened, session duration — is captured in our analytics and covered by this policy. It is used to improve navigation, not shared for advertising.
Third-Party Services
External links, payment gateways and game content providers operate under their own privacy policies. We are not responsible for data practices outside the bit88 platform itself.
YOUR ACCOUNT CHOICES
Practical Steps to Manage Your Data
You have several concrete actions available to you under this policy. To review the personal information we hold, open the account settings page and navigate to the profile section — your registered details, linked payment methods and transaction history are displayed there. If any detail is incorrect, you can update it directly from that page or contact our support team to request a correction. For questions about how your data is used, or to ask us to delete records associated with a closed account, reach out through the support routes listed on the contact page. We will acknowledge your request and respond within a reasonable period. Where local law grants additional rights — such as data portability or the right to object to certain processing — those rights apply to the extent permitted in your eligible region. We do not require you to justify a straightforward correction request; just provide your account email so we can locate your records.
Review Your Records
Log in and open account settings to see the personal details, payment methods and transaction history we hold for your account.
Correct Account Details
Update your name, contact number or email directly in the profile section. For changes that require verification, our support team can assist.
Raise a Data Question
Send your query through the support contact page. Include your registered email so we can locate your account and respond accurately.
Request Account Deletion
If you close your account and want us to remove your personal data, submit a written request via support. Retention periods required by applicable regulations still apply.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
For any question about how your data is handled, the routes below connect you directly to the team responsible for account and privacy matters. Use the channel that suits you — all routes are monitored and will receive a response.
Support Page
Visit the contact page on bit88 and submit your privacy question through the support form. Include your registered email address so we can locate your account.
Account Help Centre
The help section within your signed-in account area covers common data and privacy questions. Check there first for answers about transaction records and account details.
Email Contact
For formal data requests — corrections, deletion or portability — send a written request to the support email address listed on the contact page of bit88.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply standard security measures to protect the personal information stored in your account. Payment credentials for bKash, Rocket and Bank Transfer are encrypted at rest and in transit. Session tokens are time-limited and tied to your device fingerprint to reduce the risk of unauthorised access when you switch between mobile and desktop.
Cookies and Tracking
We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings; disabling session cookies will affect account functionality.
Data Retention
Active account data is retained for the life of your account. After closure, we keep records for the period required by applicable regulations, then delete or anonymise them.
Payment Data Security
Transaction data for bKash, Rocket and Bank Transfer is stored in encrypted form. We do not retain full payment credentials — only the reference details needed to display your history.
Policy Updates
When this policy changes materially, we post a notice on the platform and update the effective date at the top of this page. Continued use of your account after the notice period constitutes acceptance.
COMMON PRIVACY QUESTIONS
Privacy Policy Questions Answered
These are the questions we hear most often about how bit88 handles personal data. If your question is not covered here, reach out through the support contact page.
What personal information does bit88 collect when I open an account?
We collect the details you enter during registration — name, email address and contact number — along with the payment method you link, such as bKash or Rocket. We also collect technical session data like your device type and IP address to keep your account secure.
Does bit88 share my data with third parties?
We share data only where necessary to operate your account. Payment processors like bKash and Rocket receive the minimum details needed to complete a transaction. We do not sell your personal information to advertisers or unrelated third parties.
How can I see what data bit88 holds about me?
Log in and open the account settings page. Your registered profile details, linked payment methods and transaction history are all visible there. For a full data summary, submit a request through the support contact page with your registered email.
Can I ask bit88 to delete my personal data?
Yes. After closing your account, send a written deletion request via the support email listed on the contact page. We will process it subject to any retention periods required by applicable regulations in your eligible region.
How does bit88 protect my bKash and Rocket payment details?
Payment reference data is stored in encrypted form. We do not retain your bKash PIN, Rocket wallet password or full bank credentials. Only the reference details needed to display your transaction history are kept on our servers.
Does this privacy policy apply if I access bit88 from outside Bangladesh?
This policy governs the data we hold regardless of where you access the platform. However, your right to use the platform and any additional data rights depend on your local law and the eligible regions where access is permitted.
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