Live / Casino
This page sets out how bit88 handles your account, your data and your obligations when you use this platform. Access and eligibility depend on your local law and the eligible regions we currently support — read this carefully before you proceed.
When you open an account with bit88, you enter into a direct agreement with the platform. That agreement governs how you use the site, how we handle your personal data, and what both sides are expected to do. Eligibility is not universal — whether you can lawfully access and use this platform depends entirely on the laws that apply in your location and whether your region is supported at the time you register. We do not make eligibility decisions on your behalf. It is your responsibility to check that using this platform is permitted where you are. Payment activity through your account — whether via bKash, Rocket or Bank Transfer — falls under these same terms. Transaction records are stored against your account and are accessible through the account section of the site. If a payment dispute arises, the record visible in your account wallet history is the reference point for any review. We do not modify transaction records after they are written. Policy changes are published on this page; continued use of the site after a change has been published constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the platform and contact support to close your account.
Our legal policy applies specifically to your use of the bit88 platform and the account you hold with us. It does not extend to third-party services you access through links on this site, nor does it override any legal obligation that applies to you under the law of your own jurisdiction. Understanding the boundaries of this policy helps you know where to direct questions.
The policy covers how you open, maintain and close your account on this platform. Login credentials, account verification steps and session behaviour on both mobile and desktop are all within scope. Rules around account suspension or closure also fall here.
All financial activity processed through your account — including deposits made via bKash, Rocket or Bank Transfer — is governed by these terms. Disputes over transaction amounts or status should be raised through the support route, citing the transaction reference shown in your account.
Game content available in the lobby, promotional notices published on the site and any written materials we produce are covered by this policy. Content provided directly by game studios such as Pragmatic Play or PG Soft is subject to those studios' own terms alongside ours.
External links, partner sites and any service not operated directly by bit88 fall outside this policy's scope. We are not liable for the terms, data practices or conduct of third-party platforms, even where a link originates from our site.
You have concrete actions available to you at any point while your account is active. Reviewing your own records is straightforward — your transaction history, including bKash deposits, Rocket transfers and Bank Transfer entries, is visible inside the account area once you are logged in. If any detail looks incorrect, you can raise a correction request directly with our support team, providing the transaction reference or account detail in question. You can also request a summary of the personal data we hold against your account by contacting us through the published support route. We will respond to data requests in line with the scope of what we hold and what we are permitted to share. To update account details such as your registered contact information, follow the fields shown inside your account settings page — some changes require identity verification before they are applied. If you want to close your account entirely, contact support and request closure; we will confirm the steps involved and the timeline for processing your request.
Log into your account and open the transaction history section to see every deposit and withdrawal recorded against your wallet, including bKash and Rocket entries.
If a name, contact detail or payment reference looks wrong, raise the correction through the support route. Provide the account reference and the specific detail you want corrected.
Contact us to ask what personal data is held on your account. We will confirm what we hold and share what we are permitted to under the terms of this policy.
Send a closure request to our support team. They will confirm the steps, any pending transaction handling and the expected timeline before the account is deactivated.
If your question relates to this policy — data held on your account, a transaction dispute or a request to update your details — use one of the published contact routes below. We handle policy and account queries separately from general gameplay questions, so naming your issue clearly when you get in touch helps us route it to the right place faster.
Send your policy or account query to the email address published in the site's contact section. Include your account reference and a clear description of the issue so we can respond accurately.
The live chat route is accessible from within your logged-in account. For policy questions, use this channel to open a case and ask for a written response if you need a record of the exchange.
The account help section of the site contains answers to common policy questions, including how transaction records work and how to update your registered payment method such as bKash or Rocket.
Your data and account security sit at the centre of how we operate this platform. We collect only the information needed to run your account, process transactions and meet any obligations that apply in supported regions. Data is not sold to third parties. Cookie use on this site is limited to session management and functional site behaviour — you can review cookie settings through your browser at any time. Transaction data linked to bKash, Rocket or Bank Transfer activity is retained for the period required by our operational and legal obligations, after which it is removed from active storage. If you have a question about retention periods or want to know what specific data we hold, contact us through the published support route. Account security is a shared responsibility — we manage platform-side protections, and you are responsible for keeping your login credentials private and not sharing account access with anyone else.
We use cookies for session continuity and site function only. No tracking cookies are placed without your awareness. You can review and manage cookie settings directly through your browser preferences at any time.
Account and transaction data — including bKash and Rocket payment records — is kept for the period required by our operational obligations. After that period, data is removed from active systems. Contact support to ask about your specific retention period.
We apply platform-level protections to your account. Your responsibility is to keep your login credentials private. Do not share your password or account access with anyone; report any unauthorised activity to support immediately.
When this policy changes, the revised version is published on this page with the update noted at the top. Continued use of the platform after a published change means you accept the updated terms. Check this page periodically.
These are the questions we receive most often about our legal policy, account rights and data handling. If your question is not covered here, use the support routes listed on this page to get a direct answer.
Access and eligibility depend on local law and the eligible regions we support at the time you use the platform. We do not confirm eligibility on your behalf. It is your responsibility to check whether using this platform is permitted under the laws that apply in your location.
All transaction records, including bKash deposits and Rocket transfers, are stored in your account wallet history. Log in and open the transaction section to review individual entries. If a record looks incorrect, raise it with support, citing the transaction reference shown on screen.
Contact us through the published email or live chat support route and ask for a data summary. State your account reference clearly. We will confirm what we hold and share what we are permitted to under the terms of this policy and applicable obligations.
After you close your account, we retain data for the period required by our operational and legal obligations. Once that period ends, the data is removed from active storage. Ask support for your specific retention period at the time you request closure.
Changes are published on this page. The updated version replaces the previous one, and the change is noted at the top of the page. Continuing to use the platform after a change is published means you accept the revised terms. We recommend checking this page periodically.
Yes. Bank Transfer transactions recorded in your account wallet are within scope. If a deposit or withdrawal record looks wrong, contact support with your account reference and the Bank Transfer detail in question. The record in your account is the starting point for any review.